SHIPPING & RETURNS
Shipping Policy
Shipping is calculated at checkout.
Shipping and billing address must match, any discrepancy in shipping and billing address will result in the cancellation of the order.
All items will be shipped within 1-2 business days from the receipt of payment, excluding holidays. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself.
If order is placed on weekend or holiday, orders will be shipped the following business day. Please allow 1-2 business days for your order to be prepared.
You will receive tracking information the day your order is shipped. Please allow 24 hours for you tracking information to update.
If the wrong address is entered at checkout and the package is returned back to us, there will be a reshipment fee of the shipping amount you paid for the order.
Once an item has shipped we are unable to make changes to shipping address. In this case, please contact USPS to make any address changes.
We are unable to process refunds for items sent to an address that was provided upon checkout that was incorrect.
At checkout we have an option for shipping insurance. If your package is lost, damaged, or stolen, you are able to file a claim. If approved, you will get your items resent to you. If you do not add shipping insurance to your order, we are NOT liable for any lost, damaged, or stolen items.
Return and Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must not be worn, washed or altered in any way. Returns will not be accepted if the tag has been cut off.
To start a return, you can contact us at botanicawithinllc@gmail.com. Items sent back to us without first requesting a return will not be accepted. You will be responsible for the shipping cost of your return.
You can always contact us for any return question at botanicawithinllc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.